Mr. Vikram Bahl, Marketing Head, Kellogg’s India,
took a guest lecture at SIMSREE on revolutionary positioning ideas. Mr. Bahl
started out by defining a brand. He said a brand is an idea that should make
people talk about it. Positioning on the other hand is the space occupied by a
product in the mind of a consumer relative to competing products.
The next question which arises
is, how do you go about positioning? There are 4 points to be followed here.
1. Who is the customer? You should define who you are
targeting.
2. Who else is talking to the customer?
That is, you should know your competition.
3. You should know your customer
through detailed market research.
4. Finally, you should fill a gap
in your customers life.
For a product to truly succeed
and to be truly memorable, the positioning of the product has to be
revolutionary. According to Mr. Bahl, there are five points to be followed to
make the positioning revolutionary-
1. The product should make a
positive difference to the customer’s life
2. It should entail a deep
understanding of the customer’s life
3. You should have the first
mover advantage
4. You should be true to customer
5. You should stay committed to
your idea
Mr. Bahl illustrated his talk
with various examples ranging from Surf Excel, Tata Tea, McDonald’s Happy Price
menu and Kellogg’s own Special K breakfast cereal.
Surf Excel’s campaign positioned
the detergent in a very unique fashion by focussing on the ‘Daag Acche hain’
concept. Other detergents generally focus on the white colour, or softness of
fabric after use etc. But Surf, which is projected as a premium brand, focuses
on the fact that stains are a part of life and not necessarily bad.
Tata tea’s campaign was focussed
on ‘Jaago re’ , wherein the tea was used to signify not just getting up from
sleep, but awakening to ones responsibilities.
Similarly the Kellogg’s Special K
campaign generated a lot of interest and sales were up by huge margins after
the very first month itself.
The lecture gave us a very good
insight into the importance of positioning and the way in which good
positioning can be used to turn around a brand. We hope to have many more
lectures like this in the future.