ANS
: I did my internship from
Barclays Shared Services (BSS). Barclays Shared Services (BSS) provides operations support and services
to businesses across Barclays. It has
more than 13000 employees.
What
project you worked on and what was the timeline for execution of different
stages of the project?
ANS
: I worked on process optimization projects, and was
also trained on vendor terminals like Bloomberg and Reuters. The timeline was
well defined as there were two performance reviews held during my 2-month
internship. Every intern is assigned some goals after a meeting with his
manager and timeline for the same is decided then.
How
did you execute the project?
ANS : I have
never worked in a bank before so it was bit of a challenge to understand the
processes at the first go. However, with good support from my team I was able
to grasp the nuances quickly. While setting my goals, my manager asked for my
suggestions and based on that we had a good discussion. So it was kind of open
environment where I could give suggestions and also, where I could ask anyone
for help if in doubt.
What
were the key challenges that you faced while doing your internship?
ANS
: The first and foremost challenge was the shift I was
working in, 5 pm to 2 am. :D. Being an early riser it was quite a task for me
to stay awake. Frequent visits to coffee machine helped me during initial 4-5
days. Jokes apart, it was fun and a great learning experience.
The other challenges that I faced
were just related to my project requirements for which I got support from my
team.
Tell
us about your key learning’s while doing the project. What was your overall
learning after the completion of the internship?
ANS : It is fun to learn new things
on the job but at the same time you have to make sure that you learn them real
fast and take action on them quickly.
Another important thing is
communication. You need to be able to understand the requirements of your
client and be able to communicate your suggestions and concerns clearly. It’s
better to have a lengthy discussion at one go rather than short calls every now
and then.
Barclays as an organization
spends a lot of time on its employees in order to develop better professionals
out of them. I learnt the importance of networking during my internship. We
were also encouraged to meet directors and higher management and just have
discussion with them on any topic we like.
How
supportive was your corporate mentor in the execution of the project?
ANS
: I worked for two teams, so two managers (AVPs) and
one senior manager (VP). And all were really supportive. They took note of my
suggestions, we had discussions based on those suggestions, and I could always
share my concerns with them. It was a very nice working environment and there
was always some fun thing going on the floor.
While
doing your internship, how were you connected with your academic mentor at your
institute?
ANS
: We were not allocated any academic mentor. However I
am sure if any of the students have any query ever, even after the course, our
beloved HoDs and other faculty members will always be there to guide us.
How
was your interaction with other employees during your internship period? Would
you like to come back to the place for a job?
ANS
: Sure, I would love to. My team is a bunch of fun
people and I would love to work with them again.
Share
a memorable incident from your internship days.
ANS
: During a town-hall, where people from higher
management address multiple teams, the country head of my vertical introduced
me to the Head of Operations and appreciated the work I had done.
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